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The five dimensions of our service quality:

  • Reliability - doing what you say you will do, as agreed.
  • Assurance - having the right skills to perform the service and inspire trust, confidence and security
  • Tangibles - including how you look and sound to the customer
  • Empathy - showing an understanding of a customer's personal and specific needs!
  • Responsiveness - being keen to help and "go the extra mile".